Works alongside Shopify returns
Stop refunding damage you never saw.
Send one link. Your customer photographs the item live on their phone. You see the damage and whether the photo is real, before you approve the refund.
The problem
Asking for a photo is not the same as getting proof.
Shopify returns have no photo field
A reason code and a note is all you get. Anything visual means chasing the customer by email.
Email evidence arrives days late
And it is whatever the customer chose to send you. Old photos, cropped photos, someone else's item.
A convincing fake takes seconds
Anyone can generate a damaged version of the thing they bought. If you accept uploads, you accept that too.
What you get
The customer shoots it. You see whether it is real.
Photo 2 of 3 · Damage close up
Camera only. No gallery, no file picker, nothing to install.
Order #1043
Torn seam · refund requested
- Taken on a real phone camera, in the browser
- Not a screenshot or a photo of a screen
- Shot 6 seconds after the video of the item
- Attached to the order number the customer typed
You still make the call. Approve it, decline it, or ask for more.
Illustrative example.
How it works
One link for your whole store.
01
Send the link
The same one every time. Your customer types the order number they already have.
02
They shoot it live
A short video of the item and three photos, in the browser. No app, no account.
03
You decide
The photos and a pass, review, or fail land in your dashboard within seconds.
Fits your stack
Keep the returns process you already run.
Shopify native returns
Paste the link into your return notification or send it when you review the request. Shopify still handles the return itself.
Loop, ReturnGO, and other returns apps
Add the link as a step in the flow your customers already walk through.
Email, chat, and manual returns
A pasted URL in a helpdesk macro or a reply to the customer is enough.
If you already have the RMA in your own system, there is an API and webhooks instead. Talk to us.
Pricing
Three plans. No overage, no credits, no surprises.
You are charged when a customer submits photos, not when they open the link.
Free
Free
10 checks a month
- API off
- Branding off
- Sub-accounts off
- 30 day retention
Starter
$29 / mo
100 checks a month
- API on
- Branding on
- Sub-accounts off
- 90 day retention
Unlimited
$99 / mo
Unlimited checks
- API on
- Branding on
- Sub-accounts on
- 365 day retention
Go over your monthly checks and nothing breaks for your customer. The capture still runs and the evidence is stored. You just need a plan to open the results.